Interactions

What happened between the organisation and a record: when, where, and who was involved.

📄️Record an interaction

Records something that happened involving one or more records — a branch visit, a call, a claim. Interactions are how a golden record gains a timeline rather than only a current state. Requires `interaction.create`.

📄️List interactions

Returns interactions across records, filterable by type and record, most recent first. Requires `interaction.read`.

📄️Get an interaction

Returns one interaction with its participants. Requires `interaction.read`.

📄️Update an interaction

Changes an interaction's details, including when it occurred. Requires `interaction.update`.

📄️Delete an interaction

Soft-deletes an interaction, which can be restored. Requires `interaction.delete`.

📄️Restore a deleted interaction

Reinstates a soft-deleted interaction together with its participants. Requires `interaction.update`.